Return and Exchange Policy

DOMESTIC ORDERS

SHIVAANI RAJPUT

Please note we do not accept any returns, however we do offer an exchange policy provided any following conditions are met:

Defective/damaged product received (We must be notified within 1 hour of receipt of parcel)

The return courier will be borne by the customer, and must be sent in the same packaging as received.

SHI CLOTHING

Since all our outfits are made to order, we do not accept any returns nor offer any refund. However, we do offer easy exchanges.

Exchange Process

  • Exchange requests need to be within 48 hours of the delivery of the item on our email ID info@shiclothing.com with your order ID along with the new size for  exchange.
  • Once you have raised a request, our team will send an email of acknowledgement of the request.
  • We request you to self ship the item within 48 hours of receiving the email of acknowledgment on the address mentioned below

SHI CLOTHING, PLOT 45, SECTOR 12A, DWARKA, NEW DELHI, 110078

  • Once we receive your item requested for an exchange, our team will examine them to make sure they comply with the exchange policies.
  • Once the item is approved for an exchange, new size will be delivered to your registered address
Conditions for Exchange
  •  Items need to be shipped within 48 hours of the email of acknowledgment.
  • The item should be shipped only after receiving the email of acknowledgment. We shall not be responsible for any items sent to us for without our confirmation.
  • All items must be unused and unwashed for hygiene reasons and returned with original packaging and label in place. Items without label will not be accepted.
  • The items are not damaged or stained.

    Items not eligible for Exchange

    • Sale items or items purchased with a discount code
    • Custom-made orders (where you have provided us with your measurements/ style, colour & design is altered as per your request)
    • Items that have been used and/or damaged.
    • Items received by us in a damaged condition due to the fault of the shipping partner.

      Defective Items

      We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

      • the item may be damaged during transit
      • or there might be a manufacturing defect
      • or that a wrong item is delivered to you

        In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame (12 HOURS). To exchange a product, you can simply email us at info@shiclothing.com with the reason and our team shall initiate the exchange procedure for you.

        INTERNATIONAL ORDERS

        SHIVAANI RAJPUT

        Since all our outfits are made to order, we have a no exchange/ no return policy on International Orders 

        SHI CLOTHING

        Since all our outfits are made to order, we have a no exchange/ no return policy on International Orders